You can safely purchase Maison de OREVA Paris products from our official website and our brand's authorized sales channels.

Maison de OREVA Paris does not accept responsibility for the authenticity or after-sales services of products obtained from unauthorized sellers.

Simply add the product you wish to purchase to your cart and complete the payment steps. Once your order has been successfully created, the order information will be sent to you.

Yes. Depending on the payment options offered by our site, you can place an order without being a member.

You can use the credit card, debit card, and other active payment methods displayed on the payment page. Available payment options may change from time to time.

Payment transactions are carried out through secure payment infrastructures. Your card information is processed within the framework of the payment service provider's security standards.

You can contact our Customer Service as soon as possible for your change request before your order begins to be prepared.

If the order has entered the preparation or shipping process, changes may not be possible.

If your order has not yet been shipped, you can submit your cancellation request to our Customer Services.

If the order has been shipped, the return and withdrawal process will be applied.

The invoice for your order will be sent to you electronically and/or through other methods compliant with regulations, based on the information you provided during the order.

Orders are prepared as quickly as possible and handed over to the contracted shipping company. Estimated preparation and delivery times are stated during the order process or on the relevant product page.

During campaign and peak periods, delivery times may vary.

Delivery times may vary depending on your region and the operations of the shipping company. Tracking information will be sent to you when your order is shipped.

You can track the status of your shipment using the tracking information sent to you when your order is dispatched.

The current shipping fee or free shipping conditions will be clearly displayed in your cart before you complete your payment.

If your order contains missing or incorrect items, you can contact our Customer Service and provide your order number and, if possible, photos of the product(s).

After the necessary checks are performed, the resolution process will be initiated.

If you notice any damage to the package or product you received, we kindly ask you to take photos of the package and product, if possible, and send them to our Customer Service.

After review, the necessary return, exchange, or other resolution process will be communicated to you.

In distance sales, consumers can exercise their right of withdrawal without stating any reason within 14 days from the date they receive the product, with the exceptions specified in the law reserved.

To exercise your right of withdrawal, you must notify us within the 14-day period.

If you wish to return your products after receiving your order, you can create a return request for your order by calling our call center at 0850 888 7 032 or by logging into your Maisondeorevaparis.ae account within 14 days of the delivery date. Our call center staff will provide you with a return authorization code to send the products free of charge. With this code, you can send the products free of charge via DHL Cargo.

As a result of your conversations with our customer service representatives, you need to pay attention to some points when sending the products back to us.

After your product reaches us, it will be examined by the relevant departments and approved for return. This process takes an average of 2-5 business days.

You can create your return request through our Customer Services. After your request, information regarding where and by what method the product should be sent will be provided to you.

After submitting your cancellation notification, you must send the product within the period specified by law, in accordance with the return procedure communicated to you.

According to the "Right of Withdrawal Without Stating a Reason" article in the Consumer Law, it is within the first 14 days from the date you receive the product.

The fact that a product's packaging has been opened does not, by itself, eliminate the right of withdrawal in every instance.

However, according to legislation, certain product groups may be exceptions to the right of withdrawal, such as products whose return is not suitable for health and hygiene reasons and whose protective packaging, tape, seal, or package has been opened.

Each request is evaluated based on the nature of the product and the applicable consumer legislation.

The consumer legislation in force applies to the right of withdrawal and the testing or use of the product.

The use necessary to understand the nature, characteristics, and functioning of the product may be evaluated differently from use that may diminish the product's value or exceed the limits of ordinary inspection.

If you believe your product is defective or faulty, you can contact our Customer Service.

The consumer's optional rights arising from the law regarding defective goods are reserved. The product may be subject to technical examination if deemed necessary.

• You must send the product(s) back to us in their original, undamaged packaging, unused, and not damaged due to misuse.
• The customer is obliged to return the product in the condition it was in when delivered and, if used, to compensate for the loss in the commercial value of the goods due to use.
• You must send the product's sales invoice and fill out the product return section on the back of the invoice.
• If the product's invoice is corporate, you must send it with a return invoice issued by the company, excluding the shipping fee, stating 'Product Unit Price + VAT'.
• Once your product reaches us, it will be inspected by the relevant departments and approved for return. This process typically takes 2-5 business days.

In returns made within the scope of the right of withdrawal, shipping costs are applied in accordance with the current legislation and the conditions specified in the Pre-Information Form presented to you before the order.

Once your return is completed in accordance with regulations and return conditions, the refund will be processed within the statutory period.

Depending on your bank's or payment institution's processing times, it may take a few additional business days for the amount to appear in your account.

You will be notified via email when your return is accepted and your refund has been processed by us.

As a rule, refunds are made using the same payment method you used at the time of purchase.

Maison de OREVA does not offer product exchanges in Paris; in case of an exchange request, the product will be returned under the return conditions, and once the refund is complete, the desired product can be purchased as a new order.

Exchange is subject to product availability and the policy of the relevant sales channel. In cases where exchange is not possible, a refund process may be applied for your product.

Products sold through our official website and Maison de OREVA Paris's authorized sales channels are genuine Maison de OREVA Paris products.

Maison de OREVA Paris electrical products sold in Turkey and covered by warranty are guaranteed for 2 years within the framework of the relevant legislation and the warranty conditions provided with the product.

Warranty coverage is determined according to the conditions stated in the product's warranty certificate and relevant legislation.

Use contrary to instructions, unauthorized intervention, or user-inflicted physical damage may be considered outside the scope of warranty.

First, simply contact our Customer Service and inform them about your product and the issue you are experiencing.

If deemed necessary, your product will be directed to an authorized technical review process, and you will be informed of the next steps.

We recommend that you keep your invoice and the warranty documents supplied with the product. Verification of purchase information ensures faster processing of after-sales transactions.

Our electrical products come with the necessary usage and safety information. We recommend that you read the instructions carefully before using the product for the first time.

Each product has different intended uses and features. You can find usage recommendations suitable for your hair type on the respective product page and in the user manual.

Frequency of use may vary depending on the product type, your hair structure, and the applied temperature level. For products involving heat, we recommend choosing a temperature level suitable for your hair and using a heat protectant when necessary.

Lower temperatures are preferable for fine, delicate, or treated hair; higher temperature levels, appropriate for the hair structure, can be chosen for thick and difficult-to-style hair.

We recommend starting with the lowest effective temperature for your hair.

Ionic technology is used to help reduce static in hair and achieve a smoother look.

The technologies featured in the product may vary by model.

Each product has different intended uses and technical specifications. For suitability for professional use, we recommend reviewing the technical specifications and user manual of the relevant product.

Before using your electrical product in another country, you need to check that the voltage and frequency values specified on the product label or in the user manual are compatible with the electrical system of the country you are in.

Using a plug adapter alone does not eliminate voltage incompatibility.

For your questions, orders, returns, and after-sales support requests, you can reach our Customer Service through the Contact section on our website.

To help us assist you more quickly, please include your order number in all inquiries related to your order.

Your personal data is processed in accordance with the applicable data protection legislation and the KVKK Disclosure Statement and Privacy Policy published on our website.

You can find detailed information in the relevant legal texts section of our website.